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London Midland's pledge made to Watford MP Richard Harrington
Train provider London Midland has promised that commuters will see an improvement in its services following weeks of delayed and cancelled journeys.
The MP for Watford Richard Harrington met representatives from the company this morning (Tuesday) to discuss the main issues affecting commuters using the Abbey Flyer between St Albans and Watford.
During the meeting the operator promised that new timetables, which are due to be introduced on Sunday, December 9, and new staff, will allow a more reliable service.
Mr Harrington said: "I welcome the undertakings made by London Midland today.
"If their plans come into effect as suggested this will mean an improved service for commuters, however this is not a time for complacency.
"It does not fix the recent problems but the most important thing here is to find a permanent solution to these problems.
"After suffering for weeks and months with a poor service, London Midland still has a long way to go in providing a service that people can rely on and consider good value for their money. "
The Conservative backbencher was due to meet with bosses last week but the meeting was cancelled.
Following the cancellation, he wrote to London Midland warning that if the service did not improve he would ask the Government to review its contract.
After today’s meeting Mr Harrington assured residents that he will continue to monitor the busy service.
He is asking people to email him if they experience any problems on the trains.
He added: "I really hope that services do improve in the next couple of weeks but if problems remain, I and London Midland need to know about it.
"This is why I am encouraging anybody who experiences problems with trains to get in touch.
"London Midland has promised me that it will look into every incident that I raise on behalf of constituents and respond in full as quickly as possible.
"All the cases that have already been sent to me will be investigated by them as well.
"My top priority is to ensure that my constituents aren’t being adversely affected by London Midland failures.
"However, in the longer term I will also work with other colleagues and the Department for Transport to look at whether London Midland is the right organisation to hold this franchise."
If you have a problem with London Midland train services email Mr Harrington on firstname.lastname@example.org.
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