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Passengers stranded after First Capital Connect rail power failure just before New Cross station
Passengers were left stranded on a First Capital Connect train for nearly three hours yesterday after a power failure.
It was travelling misery for passengers when the service travelling to Brighton ground to a halt at approximately 10.15am just before reaching New Cross station.
The driver brought the train to a halt, however he was unable to restore power despite several attempts.
Some travelling to Gatwick missed their holiday flights because of the delays.
A St Albans passenger, who did not wish to be named, said her day out to Brighton with her husband and son was ruined.
The passenger who got on the train at St Albans station said: "The train was absolutely jam packed with hundreds of people and lots of small children.
"Because of the power cut there wasn’t any electricity, which meant we couldn’t open the windows, there was no fresh air and the toilets could not be flushed.
"We were really confined to a small space. It was absolutely dreadful.
"It was most awful for the people who were travelling to Gatwick and missed their flights for their holidays.
"We decided to get the train to Brighton instead of driving to avoid the traffic and then in the end we had to give up on our day out and instead stayed in London.
"We will now seek compensation for the unacceptable delay."
As a result travellers were asked to move on to a relief train to East Croydon at approximately 1.15pm.
They continued their journeys via connecting services.
Jackie Townsend, FCC operations director, said: "I am very sorry for the disruption that our customers experienced on Sunday afternoon.
"I would like to apologise to all those who were on-board the service and all those who were affected by delays as a result of this incident."
Ms Townsend added passengers could claim compensation by visiting FirstCapitalConnect.co.uk/delayrepay.
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