Harpenden Royal Mail sorting office closure: 'post failings need to be resolved'

Harpenden sorting office closure: 'post failings need to be resolved'

Harpenden sorting office closure: 'post failings need to be resolved'

First published in News St Albans & Harpenden Review: Photograph of the Author by , Reporter

A Harpenden man says the loss of the town’s Royal Mail sorting office has caused a "degradation of services".

Andrew Bresler, of Piggottshill Lane, said he has experienced two packages go missing in the post, since the sorting office relocated to St Albans.

In a bid to make savings, Royal Mail sold the Harpenden delivery office in London Road and 52 members of staff were gradually moved over to the St Albans office in September last year.

During his seven years of living in Harpenden, Mr Bresler said he has never had any issues with lost post, but the two instances "correlates directly with the closure of the sorting office."

He said: "When me and my wife first moved to Harpenden the postal service was great.

"Our postman has been our regular postman for years and he knows us to the extent where he's worked around our general absence and he has brilliantly managed our post.

"We had lived in London previously, where we always had problems with lost items, but in Harpenden we know our postie and can always rely on him.

"Losing the sorting office has had a huge impact on Harpenden and we have seen a degradation of services."

After his two packages went missing, Mr Brasler says he immediately contacted Royal Mail.

He said: "Royal Mail advised me to contact the sender of the items.

"This is ridiculous because both missing items were unexpected. Therefore we didn’t have a clue who the senders are and what the packages were."

One of the lost packages has since been recovered in St Albans, while the other remains untraced and Mr Bresler has received £20 in compensation.

Mr Bresler said: "In the latest instance our item showed up at St Albans sorting office, which clearly highlights the closure of the sorting office is introducing points of failure.

"If we had our sorting office here, it would have never been lost in St Albans.

"When it was announced Harpenden sorting office would be closing, Royal Mail apologised and promised services would not decline.

"But that is evidently not the case and whatever is failing needs to be resolved."

Sally Hopkins from Royal Mail said Harpenden customers could collect any mail Royal Mail were holding for them from Harpenden Post Office.

She said: "The vast majority of all mail arrives safely and we are always sorry to learn of any customer who experiences problems with our service.

"We have apologised to Mr Bresler and responded to his queries. We have also reminded our staff at St Albans delivery office of the importance of the correct delivery of items to ensure all our customers in the area receive the first class service they expect and deserve from Royal Mail."

Comments (4)

Please log in to enable comment sorting

4:12pm Tue 26 Nov 13

mr.taxpayer says...

If he wasn't expecting anything in the post, and didn't know the senders of the parcels, how did he know he was missing them? Strange!

Do agree that the post service is a bit iffy now in Harpenden. It's a pain having to queue in the post office to collect missed post too.
If he wasn't expecting anything in the post, and didn't know the senders of the parcels, how did he know he was missing them? Strange! Do agree that the post service is a bit iffy now in Harpenden. It's a pain having to queue in the post office to collect missed post too. mr.taxpayer
  • Score: 0

9:26pm Tue 26 Nov 13

choo - tjoe says...

bless Sally Hopkins as she trots out the company line..

'..We have also reminded our staff at St Albans delivery office of the importance of the correct delivery of items to ensure all our customers in the area receive the first class service they expect and deserve from Royal Mail."

the 'correct delivery' of items, as the article explains, was an accepted fact but +14 months later, looking from the coal-face/sorting-fl
oor, nothing, but nothing, appears to have improved..
bless Sally Hopkins as she trots out the company line.. '..We have also reminded our staff at St Albans delivery office of the importance of the correct delivery of items to ensure all our customers in the area receive the first class service they expect and deserve from Royal Mail." the 'correct delivery' of items, as the article explains, was an accepted fact but +14 months later, looking from the coal-face/sorting-fl oor, nothing, but nothing, appears to have improved.. choo - tjoe
  • Score: 2

1:47pm Fri 29 Nov 13

kh9 says...

The service has gone from good to awful .... agency staff employed not regular staff which means they don't care; often days between postal deliveries really obvious they hold back on delivery to a round and will only deliver once they have sufficient mass and not before; deliveries late in the day (4.40 pm)
The service has gone from good to awful .... agency staff employed not regular staff which means they don't care; often days between postal deliveries really obvious they hold back on delivery to a round and will only deliver once they have sufficient mass and not before; deliveries late in the day (4.40 pm) kh9
  • Score: 0

2:17pm Fri 29 Nov 13

commuter999 says...

mr.taxpayper, Andrew Bresler here..... I knew I had items of post as I had been left "while you were out" cards to let me know I had items at the post office.

If I've had this happen twice in a short period then I find it hard to believe it's just me that's suffering.
mr.taxpayper, Andrew Bresler here..... I knew I had items of post as I had been left "while you were out" cards to let me know I had items at the post office. If I've had this happen twice in a short period then I find it hard to believe it's just me that's suffering. commuter999
  • Score: 1

Comments are closed on this article.

Send us your news, pictures and videos

Most read stories

Local Info

Enter your postcode, town or place name

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree