PCT investigating out of hours GP complaint (From St Albans & Harpenden Review)

PCT investigating out of hours GP complaint

2:41pm Tuesday 4th August 2009 in News By Manisha Mistry

WEST Hertfordshire Primary Care Trust is investigating a complaint into its out of hours GP service.

Lisa Lloyd of Lattimore Road, Wheathampstead, sent an angry letter to the trust after a doctor misdiagnosed her seven-year-old daughter with swine flu, but it turned out she had a burst appendix.

Susan Parker, spokeswoman for the West Hertfordshire PCT, said: “The PCT has received a complaint letter from Mrs Lloyd and has asked Herts Urgent Care, which runs the overnight and weekend GP service, to investigate as a matter of urgency.

“Herts Urgent Care takes all complaints seriously and will investigate this case thoroughly following the standard NHS complaints procedure.”

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