A national care watchdog has given a Hendon care home the seal of approval, with relatives and residents praising its caring and attentive team members.
The Care Quality Commission’s (CQC) report gave Care UK’s Elmstead House, on Park Road, an overall ‘good’ rating, following an unannounced inspection.
The home received ‘good’ ratings in all five categories, including safety, effectiveness, level of care, responsiveness and having a well-led service.
Commenting on the ‘good’ rating, home manager Helen Hulme said: “Everyone has put in a lot of hard work to ensure we offer a home-from-home to all the residents and their families, and the whole team are really proud of their achievements.
“Receiving a ‘good’ rating shows just how dedicated the team is to look after every individual’s needs, and we will continue our hard work to ensure residents receive compassionate, person-centred care. I would like to say thank you to the team for their dedication, which I know is also greatly appreciated by residents and their families.”
To assess service standards at Elmstead House, the CQC’s inspectors spoke with team members, residents and their visiting relatives on the day of the inspection.
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