Passengers travelling on First Capital Connect train services may benefit from a new computer tool designed to speed up the time it takes to deal with failed trains.
 

Engineers at FCC has developed a computer tool, which could lead to fewer cancellations and - if necessary - the quicker evacuation of passengers.
 

There is hopes the new system will save 45 hours worth of delays in its first six months of introduction.
 

The Train Assisted Faults and Failures System (TAFFS) is believed to be the UK’s first web-based diagnostic system for failed trains and can be used by both train service controllers on computers and engineers carrying iPads.
 

It guides the controller and engineer in conversation with the driver of the train through the most logical steps to fix the fault in the shortest space of time. 
 

If the problem cannot be sorted the system aims to guide them to the options for either evacuating the passengers in the best way possible or attaching another train to push or pull it out.
 

Jason Long, head of engineering production, said there are 46 per cent fewer delay minutes attributable to train faults this year, some of which can be attributed to the new system.
 

He said: “This is all about clearing the rail line as quickly as possible, either by getting the train back into service or moving it in the most efficient way possible.
 

“Unfortunately train failures do happen and this system will minimise the disruption they cause our customers.
 

“It should mean fewer cancellations of services caught behind the failed train and less inconvenience for the passengers who may be stuck on board.”
 

The system has been named after Hornsey rolling stock inspector Keith Taffs, who was recently highly commended his role in its development at the RailStaff awards.